10 Communication Skills of High Performers: Master These to Excel
Effective communication is a cornerstone of success, especially for high performers in any field. Strong communicators can influence outcomes, foster collaboration, and build lasting relationships. Here’s a breakdown of 10 key communication skills high performers use to excel in their careers and personal lives.
1. Speak Clearly and With Accuracy
High performers understand the power of clear communication. Using simple, direct language ensures that their message is easily understood by a wide audience.
Example: When explaining a project update to a team, a high performer might say, “The deadline is Friday at 5 PM. We need the design finalized by Wednesday for review.” This avoids any confusion about expectations.
2. Use Active Listening
Active listening is a crucial skill for understanding and responding appropriately. High performers stay fully engaged during conversations, making sure to listen attentively and reflect on what’s being said.
Example: In a meeting, instead of interrupting, a high performer listens intently, nods in acknowledgment, and then responds with, “So, you’re saying that we need to revise the budget by 10% to meet our targets. Is that correct?”
3. Use Open-Ended Questions
High performers engage others in thoughtful discussions by asking open-ended questions. This encourages more expansive answers and helps uncover deeper insights.
Example: Instead of asking, “Did you finish the report?” a high performer might ask, “What challenges did you face while working on the report, and how can we support you?”
4. Demonstrate Gratitude
Gratitude is a powerful tool for building rapport and motivating others. High performers consistently express appreciation for contributions, fostering positive relationships and a collaborative atmosphere.
Example: After a team member presents an idea, a high performer might say, “Thank you for sharing that suggestion. It’s exactly what we needed to solve the issue.”
5. Master Non-Verbal Communication
Research suggests that non-verbal communication accounts for up to 93% of the message being conveyed. High performers are aware of their body language, posture, and facial expressions, as these reinforce or contradict their spoken words.
Example: A leader giving feedback may maintain eye contact, smile, and lean forward to show interest, ensuring their words are received as supportive and constructive.
6. Clarify Assumptions
Misunderstandings often arise from unchecked assumptions. High performers actively seek to clarify and confirm details to avoid confusion and ensure everyone is on the same page.
Example: Before starting a new project, a high performer may say, “Just to clarify, are we all aligned on the main objectives and timelines, or should we review them one more time?”
7. Speak Clearly and With Accuracy (Delegation)
When delegating tasks, high performers are precise about what needs to be done and by when. Clear communication reduces errors and ensures team members are fully aware of their responsibilities.
Example: A manager might say, “Please submit your portion of the proposal by Thursday at noon. Ensure your analysis covers the latest data we received from the client.”
8. Practice Mindful Communication
Mindful communication means being intentional about your words and tone. High performers take the time to reflect on their responses, especially in tense or emotional conversations.
Example: During a heated discussion, a high performer might pause for a few seconds to collect their thoughts and respond calmly: “I understand this is a sensitive issue, and I want to make sure we address it carefully.”
9. Utilize Visual Aids
When conveying complex ideas or data, high performers use visual aids like charts, graphs, and diagrams to make the information easier to digest. This helps ensure the message is clear and memorable.
Example: During a presentation on sales performance, a high performer might display a bar graph comparing quarterly results, making it easier for the audience to see trends and identify key insights.
10. Adapt Communication Style
Effective communicators know that one size doesn’t fit all. High performers adapt their communication style based on the personality and preferences of the person they’re interacting with, whether it's a colleague, client, or superior.
Example: When working with a team member who prefers detailed instructions, a high performer might provide a step-by-step breakdown. Conversely, with someone who thrives in a high-level overview, they might keep the communication more concise.
Conclusion
Mastering these 10 communication skills can significantly enhance your ability to influence, collaborate, and lead effectively. Whether you're leading a team, managing a project, or navigating personal relationships, these skills will help you stand out as a high performer. Keep practicing these techniques, and you'll notice stronger connections, increased productivity, and greater success in your professional and personal life.
