Business Process Improvement (BPI), BPR & Digital Transformation – 100+ True or False Questions
1. Business Process Automation (BPA) focuses on small, incremental changes.
✅ True
2. Business Process Improvement (BPI) aims to improve both efficiency and effectiveness.
✅ True
3. Business Process Reengineering (BPR) emphasizes radical redesign of processes.
✅ True
4. BPA typically results in dramatic, order-of-magnitude performance improvements.
❌ False
5. Understanding the “As-Is” system is the first step in requirements determination.
✅ True
6. The “To-Be” system represents the future state of business processes.
✅ True
7. BPR discourages questioning existing assumptions and rules.
❌ False
8. Fundamental rethinking in BPR requires asking why activities are performed.
✅ True
9. Radical change in BPR means improving existing processes incrementally.
❌ False
10. Dramatic improvements in BPR refer to small cost savings.
❌ False
11. BPR seeks improvements in cost, quality, service, and speed.
✅ True
12. Companies in peak condition may also undertake BPR to gain competitive advantage.
✅ True
13. A business process consists of unrelated tasks performed independently.
❌ False
14. Outputs of a business process must deliver value to the customer.
✅ True
15. Customers of a process can be internal or external.
✅ True
16. Process integration helps eliminate “over-the-wall” thinking.
✅ True
17. Process integration can occur only within a single organization.
❌ False
18. BPR is another term for downsizing and delayering.
❌ False
19. Digitization refers to converting analog information into digital form.
✅ True
20. Digitization changes the nature of the business process itself.
❌ False
21. Digitalization focuses on applying digital technologies to existing processes.
✅ True
22. Digitalization and digitization mean the same thing.
❌ False
23. Digital transformation includes changes to culture and business models.
✅ True
24. Digital transformation is a one-time IT implementation project.
❌ False
25. Cloud computing, AI, and IoT are key enablers of digital transformation.
✅ True
26. Digital transformation improves agility and customer experience.
✅ True
27. Digitization alone is sufficient to achieve digital transformation.
❌ False
28. Digital transformation requires organizational and governance changes.
✅ True
29. A digitally transformed firm redefines its customer value proposition.
✅ True
30. Digital transformation is purely a technology initiative.
❌ False
31. Extreme customer centricity is a characteristic of a digital firm.
✅ True
32. Digital firms rely heavily on digitally enabled relationships.
✅ True
33. Digitalized workplaces support collaboration and flexibility.
✅ True
34. Secure business ecosystems are irrelevant in digital firms.
❌ False
35. AI is considered one of the innovative digital technologies.
✅ True
36. Quantum computing has no relevance to digital transformation.
❌ False
37. Customer experience is one of the four main areas of digital transformation.
✅ True
38. Operational efficiency is unrelated to digital transformation.
❌ False
39. Domino’s digital strategy positioned it as an e-commerce company selling pizza.
✅ True
40. Capital One shut down all on-premises data centers as part of its transformation.
✅ True
41. Walmart avoided investing in technology during its transformation.
❌ False
42. Tesla uses over-the-air software updates for vehicles.
✅ True
43. Tesla sells cars primarily through franchised dealerships.
❌ False
44. AR technology can improve dealership repair services.
✅ True
45. Fin-tech transformation requires alignment between business and technology teams.
✅ True
46. Healthcare digital transformation reduced COVID-19 vaccine development timelines.
✅ True
47. Digitalization and digital transformation are identical in healthcare.
❌ False
48. Precision medicine relies on data, analytics, and IoT.
✅ True
49. Process transformation focuses on revising internal processes.
✅ True
50. Business model transformation changes how value is delivered to customers.
✅ True
51. Domain transformation involves redefining products and services using technology.
✅ True
52. Cultural transformation emphasizes agile workflows and experimentation.
✅ True
53. Digital transformation follows a fixed, linear path for all organizations.
❌ False
54. Traditional hierarchical organizations emphasize functional silos.
✅ True
55. Process-oriented organizations focus on end-to-end workflows.
✅ True
56. Functional silos often lead to sub-optimization.
✅ True
57. A process has a defined beginning and end.
✅ True
58. A sub-process can be broken down into activities.
✅ True
59. A task is the smallest unit of work.
✅ True
60. Activities consist of unrelated tasks.
❌ False
61. Government processes aim to create value for citizens.
✅ True
62. Passport issuance is supported by multiple sub-processes.
✅ True
63. Printing a receipt is an example of a task.
✅ True
64. Process performance cannot be measured objectively.
❌ False
65. Process ownership improves accountability.
✅ True
66. The new product development process begins with production.
❌ False
67. Credit checking is part of the order fulfillment process.
✅ True
68. Billing is typically handled by the finance function.
✅ True
69. Process centricity improves cross-functional coordination.
✅ True
70. Matrix organizations emerged due to deregulation and competition.
✅ True
71. Processes crossing organizational boundaries aim to improve customer service.
✅ True
72. Functional perspective focuses on “how” work is done.
❌ False
73. Process perspective focuses on “how” work is done.
✅ True
74. Process orientation discourages questioning existing practices.
❌ False
75. Parallel task execution reduces cycle time.
✅ True
76. Excessive approvals are value-adding activities.
❌ False
77. Rework is often caused by poor process integration.
✅ True
78. ERP systems support process integration.
✅ True
79. MRP is associated with production planning.
✅ True
80. Quality inspection ensures compliance with standards.
✅ True
81. Process integration reduces manual handoffs.
✅ True
82. Knowledge workers thrive in empowered team environments.
✅ True
83. Input-once-use-everywhere is a key IT support principle.
✅ True
84. The process approach emphasizes isolated task execution.
❌ False
85. Output of one process can become input to another process.
✅ True
86. End-to-end process visibility improves customer satisfaction.
✅ True
87. Standardized processes improve training effectiveness.
✅ True
88. Process mobility allows easier movement between projects.
✅ True
89. Process thinking is customer-oriented.
✅ True
90. Process centricity increases departmental dominance.
❌ False
91. Process thinking encourages challenging the status quo.
✅ True
92. Cross-company processes are enabled by digital networks.
✅ True
93. Flat organizations support digital transformation better than rigid hierarchies.
✅ True
94. Horizontal workflows are a feature of process integration.
✅ True
95. Functional optimization alone guarantees organizational success.
❌ False
96. Process-centric organizations think globally and act locally.
✅ True
97. Process management aims to strengthen functional silos.
❌ False
98. Customer value delivery is central to process management.
✅ True
99. Process management supports continuous improvement.
✅ True
100. Digital transformation ultimately delivers sustained value to customers.
✅ True
101. Government process performance can be measured against goals.
✅ True
102. Process integration increases non-value-adding steps.
❌ False
103. Digital firms respond quickly to internal and external changes.
✅ True
104. Process perspective ignores organizational strategy.
❌ False
105. Digital transformation is essentially a business transformation.
✅ True
BPI MCQs, BPR MCQs, Business Process Reengineering Questions, Digital Transformation MBA MCQs, BPA vs BPI vs BPR, Process Management MCQs, Digitization vs Digitalization, Digital Transformation Examples, MBA IT Systems MCQs
, BPR \u0026 Digital Transformation – 100+ True or False Questions){kind=link}